Educational Technology Services - ETS

Educational Technology Services (ETS) Department

Welcome! 

You have arrived at Educational Technology Services department (ETS) at Mission College. At ETS, we support and consult all educational technologies such as computers/servers in classrooms and labs, academic audio/visual, media services and other teaching equipment on campus.

Staff

Dat Nguyen

Greg Shaw

Robert Guest

Patrick Ly

Ryan Kapowich

Educational Technology Services Support System

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number. All support tickets are documented and reviewed to ensure quality services. A valid email address is required to submit a ticket. 

For reporting problems with an immediate impact on class instruction, contact ETS directly:

  • Educational Tech help number and email address (408-855-5359 and  mctechhelp@wvm.edu) for problems with classroom/lab computers, internet access, and software.
  • Contact Greg Shaw at 408-855-5132  for problems with classroom A/V: projector,  screens, doc cams, etc. 

ETS does not have staff on hand or available during all instructional hours, and cannot guarantee an immediate service response. These numbers are monitored and ETS will respond directly, if staff is on duty.

 

Mission College Technology Request Process

From the Technology Committee, the new Technology Request Process has been approved by both GAP and Technology Committee. Starting from Spring 2016, all technology requests at Mission College must go through this new process. Please follow this link for the PDF file.

 

Service Area Outcomes

Tech Labs

SAO 1: Instructors who submit a project (defined as enhancing instructional technology methods to students) work order request will receive an acknowledgement of the request along with request for a project meeting.
SAO 2: Instructors who submit an urgent (defined as any event impeding instruction to students) service call work order request will receive an acknowledgement of the request and responsive action.

Web & Media Services

SAO 1: Mission College employees who submit an urgent (defined as any action requiring immediate resolution) work order request will receive an acknowledgement of the request and responsive action.
SAO 2: Mission College employees who submit a project (defined as activity that requires planning and prioritization) work order request will receive an acknowledgement of the request along with a request for a project meeting.