Educational Technology Services - ETS

Educational Technology Services (ETS) Department

For problem reporting, service requests, change requests, use the ETS Work Order System. Note that we can consult on new technology, but requests must flow through the Department and Program Review structure. 

For reporting problems with an immediate impact on class instruction, contact ETS directly:

  • Educational Tech help number and email address (408-855-5359 and  mctechhelp@wvm.edu) for problems with classroom/lab computers, internet access, and software.
  • Contact Greg Shaw at 408-855-5132  for problems with classroom A/V: projector,  screens, doc cams, etc. 

ETS does not have staff on hand or available during all instructional hours, and cannot guarantee an immediate service response. These numbers are monitored and ETS will respond directly, if staff is on duty. 

Facilities and Services
Staff

Dat Nguyen

Greg Shaw

Robert Guest

Patrick Ly

Service Area Outcomes

Tech Labs

SAO 1: Instructors who submit a project (defined as enhancing instructional technology methods to students) work order request will receive an acknowledgement of the request along with request for a project meeting.
SAO 2: Instructors who submit an urgent (defined as any event impeding instruction to students) service call work order request will receive an acknowledgement of the request and responsive action.

Web & Media Services

SAO 1: Mission College employees who submit an urgent (defined as any action requiring immediate resolution) work order request will receive an acknowledgement of the request and responsive action.
SAO 2: Mission College employees who submit a project (defined as activity that requires planning and prioritization) work order request will receive an acknowledgement of the request along with a request for a project meeting.