Online Learning - Student FAQs

Online Classes FAQs
Computer FAQs
ANGEL FAQs
  1. What is ANGEL?
  2. How do I login to ANGEL?
  3. What is my ANGEL login and password?
  4. How do I change my ANGEL password?

  5. Do you have any tips or advice on how to be successful with ANGEL?

  6. I'm registered for the course; why can't I access my ANGEL account?
  7. Why is a course I'm taking not listed on my ANGEL Home Page?
  8. How do I learn more about using ANGEL?

  9. How can I find out which browsers are supported by ANGEL?

  10. My browser will not display the necessary pop-up windows even after I have disabled the pop-up blocker. What should I do?
  11. Why can't my instructor open my documents?
  12. Why can't I open my instructor's documents?
  13. Why can't I open my instructor's PowerPoint presentations?
  14. What do I do if I am having trouble taking an exam?
  15. What is course mail?

  16. Are there instruction on how to use ANGEL course mail?
  17. How can I verify that my personal email address is listed correctly in ANGEL?

  18. Why have all of my previous courses disappeared from my ANGEL home page and how can I get them back?
  19. How come my classmates cannot see my personal email address when they view the class roster?
  20. How do I see my grades in ANGEL?
  21. What is a Drop Box and how do I use it?
  22. I need help with ANGEL? Whom do I contact?

 

 

 

  1. Are online courses fully transferable college course accepted for credit at all California universities? Yes. Online  courses at Mission College are fully transferable.
  2. Are there any special fees or hidden costs? No. Course fees are the same as any on-campus course.

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  3. Are there required books to buy? Yes, just like any other college course a textbook may be required. Textbooks can be purchased from the Mission College Bookstore or through a number of online outlets.
  4. There is a note in the Class Schedule that lists the number of online weekly hours for the course. Is this the amount of time I can expect to spend on the course each week? The online weekly hours refer to the "lecture" hours for the course. It means that you will spend, at least, that number of hours online. In addition, you can expect to spend an additional two hours of "homework" for every lecture hour. The additional time may or may not be spent online. To calculate the total weekly hours, multiple the online weekly hours by 3. For example, if the online weekly hours are listed as 3.4, then you can expect to spend 10.2 hours per week on the course. See the answer to question #5 below for additional  information regarding course time.

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  5. How much time does an online course require? Academic courses are assigned units based on the amount of time a student is expected to devote to learning per semester. A one unit semester long course typically equals 48-52 hours per semester, one third is in class, and two-thirds is study/homework. For every hour in class you can expect to spend two hours of study/homework per week. Even though online courses do not have weekly face-to-face meetings, the time commitment per week is the same. For a one-unit online course that meets once a week over the entire semester, the minimum is three hours of student work per week. For a three-unit online course, the minimum is nine hours of student work per week.
  6. Are online courses self-paced? Online courses are not self-paced. You will have weekly assignments and due dates.

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  7. How do we get our assignments? Assignments and other course materials are usually found in the Lessons Tab in you ANGEL course shell. Specific information for your course will be given to you on your syllabus.
  8. How do we turn in our assignments? Most student work is submitted, graded, and returned via ANGEL. Specific information for your course will be given to you on your syllabus.

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  9. Do I have to come on campus to take exams? Specific information about on campus exams is included in the Mission College Class Schedule.
  10. Does every online course have an on campus orientation? No. Specific information about on campus orientations is included in the Mission College Class Schedule.

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  11. Are counselors available for online learners? Yes. To find out more about the counseling services available at Mission College, go to the Mission College Counseling Website
  12. Can students taking online courses qualify for financial aid? Yes, online learners qualify for financial aid. For information abut financial aid, go to the Mission College Financial Aid Website.

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  13. I need help with MC Portal. Whom do I contact? If you need help with MC Portal, send an email to askmc@wvm.edu.
  14. What is ANGEL? ANGEL Learning is a Web-based course management system adopted by Mission College for all courses. ANGEL provides a safe, password protected, virtual environment for students and instructors. When you log into ANGEL, you will see a listing of courses in which you are currently enrolled. ANGEL includes all of the course materials and communications resources you will need to be successful in your online courses.
  15. Do you have any tips or advice on how to be successful with online learning? Yes, the ANGEL Student Support page lists best practices for success with online learning under the heading, Best Practices for Success with ANGEL.

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  16. What are the minimum computer system requirements in ANGEL?

    For PC:

    Windows Operating Systems: XP, Vista or Windows 7

    Supported Browsers: Check the "Public Announcements" area on the ANGEL Login page for the list of supported browsers. You may have to scroll down to see it.

    Java Runtime Environment 1.4 or higher

    JavaScript and AJAX enabled

    Pop-Up blocking disabled

    An Internet Service Provider - e.g. MSN, AT&T, Pacbell, Comcast, etc.

    For a MacMacintosh:

    Operating Systems: OS 10.X

    Supported Browsers: Check the "Public Announcements" area on the ANGEL Login page for the list of supported browsers. You may have to scroll down to see it.

    Java Runtime Environment 1.4 or higher

    JavaScript and AJAX enabled (located in your browser)

    Pop-Up blocking disabled (located in your browser)

    An Internet Service Provider - e.g. MSN, AT&T, Pacbell , Comcast, etc.

  17. How do I know if I my computer meets the ANGEL System requirements? There is a "System Check" box on the lower left side of the ANGEL Login page (Note that it is not visible once you login). All Requirements and Plugins should have a check mark next to them, not an X.
  18. How can I find out which browsers are supported by ANGEL? Check the ANGEL Login page announcements for a list of supported browsers.

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  19. How do I login to ANGEL?
    1. Go to: http://wvmccd.angellearning.com
    2. Type your Username and Password in the appropriate fields.
    3. Click the Log On button.

      Note: Your username is your Student ID number. You can find your Student ID number on the front of your student ID card. Your password is birth date (mmddyy). For example, if your birthdate is March 10, 1984, then your password is 031084. Most problems arise from a student incorrectly constructing their login name. Please note - your Angel login is NOT the same as your MC Portal login!

      Click here to download the Getting Started with ANGEL brochure
  20.   My browser will not display the necessary pop-up windows even after I have disabled the pop-up blocker. What should I do? Be sure to check any third party utility applications for pop-up blocking. For example, Norton Internet Security, ZoneAlarm firewalls, and others have pop-up blocking set by default.

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  21. What is ANGEL? ANGEL Learning is a Web-based course management system adopted by Mission College for all courses. ANGEL provides a safe, password protected, virtual environment for students and instructors. When you log into ANGEL, you will see a listing of courses in which you are currently enrolled. ANGEL includes all of the course materials and communications resources you will need to be successful in your online courses

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  22. How do I login to ANGEL?
      1. Go to: http://wvmccd.angellearning.com
      2. Type your Username and Password in the appropriate fields.
      3. Click the Log On button.


    Note: Your username is your Student ID number. You can find your Student ID number on the front of your student ID card. Your password is birth date (mmddyy). For example, if your birthdate is March 10, 1984, then your password is 031084. Most problems arise from a student incorrectly constructing their login name. Please note - your Angel login is NOT the same as your MC Portal login!

    Click here to download the Getting Started with ANGEL brochure

  23. What is my ANGEL login user name and password? Your ANGEL user name is your seven-digit college ID number. Your password is your six-digit birth date. For example, if your were born on Jan. 1, 1985,  your password is 010185.

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  24. How do I change my ANGEL password? In ANGEL, click on the Preferences button on the left side of the screen (it has a head on it), then click on Change Password.
  25. Do you have any tips or advice on how to be successful with ANGEL? Yes, the ANGEL Student Support page lists best practices for success with ANGEL.

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  26. I'm registered for an online course; why can't I access my ANGEL account? If you are a new student, you will not have access to ANGEL  until the first day of class. If you added the course after the first day of class, it can take up to 24 hours before you will have access.
  27. Why is a course I'm taking not listed on my ANGEL Home Page? You will not have access to your courses until the first day of class. If you added the course after the first day of class, it can take up to 24 hours before you will see it on your home page.

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  28. How do I learn more about using ANGEL? Go to the ANGEL Student Support page for links to ANGEL resources.

  29. How can I find out which browsers are supported by ANGEL? Check the "Public Announcements" on the ANGEL Login page. You may have to scroll down to see it.

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  30. My browser will not display the necessary pop-up windows even after I have disabled the pop-up blocker. What should I do? Be sure to check any third party utility applications for pop-up blocking. For example, Norton Internet Security, ZoneAlarm firewalls, and others have pop-up blocking set by default.

  31. Why can't my instructor open my documents? It may be that you're not formatting the document as required. Please contact your instructor to find out what format he/she prefers.

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  32. Why can't I open my instructor's documents ? It may be that you don't have the supporting software. Please ask your instructor what software formats they are using.
  33. Why can't I open my instructor's PowerPoint presentations? It may be that you don't have the supporting software. Please ask your instructor what software formats they are using.

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  34. What do I do if I am having trouble taking an exam? If you are locked out of your test, contact your instructor immediately by e-mail or telephone. Most instructors have a policy about this in their course syllabus. Also try closing all other browsers and tabs. Movies and music use bandwidth that may disrupt your ANGEL exam.
  35. What is course mail? ANGEL has its own internal mail system which allows instructors and students to communicate without using external mail accounts. Unlike personal e-mail accounts, faculty and students can communicate without exchanging their e-mail addresses.
  36. Are there instruction on how to use ANGEL course mail? Yes, they are available in the ANGEL 8.0 Student QuickStart Tutorial. Once you access the Tutorial, click on "Search" and then type mail into the search box.

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  37. How can I verify that my personal email address is listed correctly in ANGEL? In ANGEL, click on the Preferences button on the left side of the screen (it has a head on it), then click on Personal Information.
  38. Why have all of my previous courses disappeared from my ANGEL home page and how can I get them back? Normally, access is provided to courses in the current academic year only, though instructors generally turn off access to material once the course has ended. Courses that have been removed from ANGEL cannot be restored.
  39. How come my classmates cannot see my personal email address when they view the class roster? In an effort to protect student privacy, personal email addresses do not display in the class roster. Students who want to share their email address with their classmates can do the following: In ANGEL, click on the Preferences button on the left side of the screen (it has a head on it), then click on Personal Information. Under Contact Settings, change the "Viewable By" drop-down menu from "Course/Group Editors" to "Students/Members."

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  40. How do I see my grades in ANGEL? Your grades are listed on the Reports tab of your ANGEL course. If  there is not a Reports Tab in your course, contact your instructor.
  41. What is a Drop Box and how do I use it? A Drop Box is a folder that is created by your instructor so that students can electronically submit assignments for grading. Instructions for using a Drop Box are available in the ANGEL 8.0 Student QuickStart Tutorial. Once you access the Tutorial, click on "Search" and then type drop box into the search box.
  42. I need help with ANGEL? Whom do I contact? Request assistance by completing the Mission College ANGEL Help Form located in the Public Announcements area on the ANGEL Login page. You may have to scroll down to see it.

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